EdTech Support Hub
The OUSD EdTech Support Hub helps educators find answers, instructional guidance, and the correct level of support for district software.
Educators can search the software directory, review frequently asked questions, access professional learning resources, ask the AI Support Assistant, or escalate complex issues to the Helpdesk.
Three Levels of Support
Tier 1: FAQ Sites
Start here for common questions, quick fixes, basic “how-to” guidance, and previously identified software issues.
Tier 2: Professional Learning
Use this level when support involves instructional practice, classroom integration, training, or deeper learning about a digital tool.
Tier 3: Helpdesk
Submit a support ticket for technical problems, system errors, access issues, or situations that require personalized assistance.
AI Support Assistant
The Support Hub includes an AI assistant that can help educators locate resources and receive quick guidance about district-supported software.
AI-generated responses may not be complete or fully current. Staff should verify important information using official OUSD documentation and support channels.
Software Support Guide for Educators
Review the guide for additional details about which team supports instructional questions, professional learning needs, account issues, rostering, technical errors, and vendor-specific concerns.